Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the usemoos platform and related services (the “Service”) provided by usemoos, Inc. (“usemoos,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (“Customer”).

1. Acceptance

By accessing or using the Service, you confirm that you have the authority to bind the Customer to these Terms. If you do not have such authority, or if you do not agree to these Terms, do not use the Service.

2. Description of Service

usemoos provides an AI-powered organizational knowledge platform that indexes content from connected third-party tools and surfaces it through natural-language search and conversational AI responses with inline source citations. The Service is provided on a software-as-a-service basis via the usemoos web application and API.

3. Accounts and Workspaces

Each Customer operates within an isolated workspace. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Workspace administrators are responsible for managing member access, connected integrations, and data within their workspace.

You must notify us immediately of any unauthorized use of your account at security@usemoos.com. You may not share credentials between individuals or create accounts for automated scraping.

4. Acceptable Use

You agree not to use the Service to:

• upload or transmit content that infringes intellectual property rights, is defamatory, obscene, or otherwise unlawful;
• attempt to gain unauthorized access to other workspaces, systems, or networks connected to usemoos;
• reverse engineer, decompile, or disassemble any part of the Service;
• use the Service to build a competing AI knowledge product or to derive our underlying model architecture, prompts, or retrieval logic;
• introduce malware, excessive automated traffic, or otherwise interfere with the integrity or performance of the Service;
• violate any applicable laws or regulations, including data protection laws governing the data you bring into the platform.

5. Customer Data

You retain all right, title, and interest in the data, documents, and content you provide or make accessible through the Service (“Customer Data”). You grant usemoos a limited, non-exclusive licence to process Customer Data solely to provide the Service. We do not use Customer Data to train general-purpose AI models or for any purpose outside the scope of delivering the Service to you.

You are responsible for ensuring you have the right to connect third-party integrations and to provide usemoos with access to content stored therein, including obtaining any required consents from your employees or users.

6. Intellectual Property

usemoos and its licensors own all right, title, and interest in the Service, including software, design, trade dress, trademarks, and documentation. Nothing in these Terms transfers intellectual property rights to you beyond the limited right to use the Service as described here.

AI-generated answers produced by the Service are derived from your own Customer Data and are provided for your internal business use. We make no representations about their copyright status under applicable law.

7. Fees and Payment

During the private beta, access to the Service is provided at no charge unless otherwise agreed in writing. When paid plans are introduced, fees, billing cycles, and seat limits will be specified in a separate Order Form or subscription agreement. All fees are exclusive of applicable taxes, which are your responsibility. Overdue amounts may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

8. Confidentiality

Each party may receive confidential information of the other (“Confidential Information”). Each party agrees to: keep Confidential Information strictly confidential; not disclose it to third parties without prior written consent; and use it only to perform obligations or exercise rights under these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law (with reasonable prior notice to the disclosing party where legally permitted).

9. Privacy and Data Processing

Our collection and use of personal data is governed by our Privacy Policy. For customers subject to the GDPR or equivalent data protection legislation, our Data Processing Agreement applies and is incorporated into these Terms by reference upon execution or mutual acceptance.

10. Warranties

Each party warrants that it has the authority to enter into these Terms. usemoos warrants that it will provide the Service with reasonable skill and care and in material conformance with its documentation.

EXCEPT AS EXPRESSLY SET OUT ABOVE, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, USEMOOS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI RESPONSES WILL BE ACCURATE OR COMPLETE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, USEMOOS’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

IN NO EVENT WILL USEMOOS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY.

12. Indemnification

You agree to defend, indemnify, and hold harmless usemoos and its officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable legal fees) arising from: your use of the Service in violation of these Terms; your Customer Data (including any claim that it infringes a third party’s rights); or your violation of applicable law.

13. Term and Termination

These Terms remain in effect until your account is terminated. Either party may terminate for convenience upon 30 days’ written notice. We may suspend or terminate your account immediately for material breach of these Terms, non-payment of fees, or if required by law.

Upon termination, your right to access the Service ceases. We will make Customer Data available for export for 30 days following termination, after which it will be permanently deleted from our systems within a further 30 days. Provisions that by their nature should survive termination (including Intellectual Property, Confidentiality, Limitation of Liability, and Governing Law) will do so.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved exclusively in the state or federal courts located in Delaware, and each party irrevocably consents to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Changes to These Terms

We may modify these Terms from time to time. We will provide at least 30 days’ advance notice of material changes by email to workspace administrators. If you object to the changes, you may terminate your account before the effective date. Continued use of the Service after that date constitutes acceptance of the updated Terms.

16. General

These Terms, together with our Privacy Policy, DPA (where applicable), and any Order Form, constitute the entire agreement between you and usemoos regarding the Service and supersede all prior understandings. If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

17. Contact

Legal notices should be sent to legal@usemoos.com.